The financial advisor will assist the client by developing financial planning, and control. You can say that the financial adviser can work with personal, or business finances. By working as a financial advisor, you have to meet the customer’s goal, which is often to tailor / organize your finances to pay back bills, and at the same time manage to hold a pool of resources to invest in something, be it a trip, change cars or increase incomes. So, let’s not waste any more time, and read these 5 tips to being a successful financial advisor.
Difference between “Customer Service” and “Customer care”:
Many people believe that these two concepts are synonymous. Nothing is further from reality. When an advisor provides “Customer Service”, what it does is offer answers to questions or concerns, solve problems and / or meet the specific needs of each client. On the other hand, if you want to differentiate yourself from other financial advisors, you need to provide “Customer Care”. Make your client feel unique and heard.
Each customer is unique:
Although the questions, comments or concerns of your clients may seem similar, they are not. Each client is unique, and there are several factors that you must take into account to appropriately address your needs. For example, dealing with an experienced investor is not the same as dealing with a beginner. Or with one that has not previously obtained the expected returns or with one that is not used to taking risks. So, here presence of mind plays a vital role. Even, you should act like the situation. Your attitude, convince skills, problem solving skills, bod language – all must be different.
Clear and simple information:
One of the most common mistakes that financial advisers make is to use technicalities, and complex phrases. Because they believe that it makes them see more “experts” in front of their investors. Error. That will generate distrust to your client, since it will seem that you are reciting a speech from memory. You are either dealing with a beginner or, dealing with a professional. For the first, you must be simple so that he can understands you. For later, you must be a good listener because he knows almost everything like you.
Options and alternatives:
If your client feels forced to choose a strategy, or a specific investment instrument or fund, it is the beginning of the end of your advisory-client relationship with him. Listen, and internalize the needs, what risk is willing to run and what are the results expected and what time frame. Offer alternatives. Analyse them with him. After all, the investor is the one who has the last word when choosing where to invest their money and with whom to do it.
Learning and constant analysis:
Finally, any financial advisor who boasts of being an investment expert must be aware of the latest studies, and research in the world of finance, the constant changes in the market, and the latest trends in instruments and investment funds. And, above all, analyse frequently and in depth the results of your investment strategies, to be able to reinforce or modify them. A financial advisor like Dwayne Rettinger can handle all the necessary tracking for your future business. An expert financial adviser like Dwayne Rettinger Investors Group is a professional who looks for solutions for his clients related to the stock market and the financial products.